Last updated: 02/06/2026

Due to the nature of fine jewelry, we maintain a clear and transparent return policy.

Stock (Non-Custom) Pieces

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, and in original condition.
• The customer is responsible for return shipping costs.
• Once inspected and approved, refunds will be issued to the original payment method.

Custom or Personalized Pieces

• All custom, personalized, or made-to-order pieces are final sale.
• These items are not eligible for return or refund.

Non-Refundable Situations

• Items showing signs of wear or damage
• Returns requested after the allowed period
• Custom or engraved pieces

How to Request a Return

To initiate a return, please contact us at:
📧 info@macondoemerald.com
Include your order number and reason for return.